1. Checking your order
Before placing your order it is a good idea to read our online guides to make sure your order is correct.
How can these guides help? Here are some examples:
2. Placing your order
You can place your order online or by calling 0845 521 9999
. Before doing so please consider the following;
- Have you got more than one contact number? Please give us as much contact information as you can.
- Take care when you give us your email address as we need to send you an order confirmation. Some ISPs may
junk our confirmation as they are set to filter out what they believe to be
spam. Have a look in your junk mail before calling us.
- Double check every detail of your order and consult with our Product Buying Guide. Call our helpline if you need advice.
- If your card payment fails to go through please call us and we will process it manually.
3. Arranging and receiving a delivery
When considering delivery, please bear in mind the following;
- Avoid complications - read our Delivery Policy.
- Do you want delivery to a different address?
- We deliver to the ground floor with unrestricted access of UK Mainland addresses. Some remote areas may be subject to a delivery surcharge or if access to your property is restricted or is not ground floor.
- Once your order is complete you will be contacted prior to delivery to confirm a delivery date.
- Should the goods that you order be out of stock you will be advised of the delay.
- All goods should be inspected on delivery. If this is not possible they MUST be inspected within 48 hours of delivery.
- You should never order appliances and then put them straight into storage! They must be inspected within 48 hours of delivery.
- To avoid failed delivery charges please let us know if there are any delivery restrictions such as;
- Yellow lines
- Parking permits
- Bus routes
- Narrow lanes
- Low bridges
- Width restricted roads
- Upper floor with no lift
4. Customer Care
At The Kitchen Appliance Store we are proud of the service we give our customers and our customer care team is happy to help in any way we can.
- We aim to keep our customers satisfied.
- We do not hide behind small print. Read Our Terms and Conditions.
- We keep you fully informed from start to finish.
- We have high standards and many years experience
In order to provide all the information you need here is a full list of our online guides;
To contact us;
The Kitchen Appliance Store,
Hillgrove Business Park,