The Kitchen Appliance Store ordering guide

Before placing your order it is a good idea to read our online guides to make sure your order is correct.

• Our General Buying Guide helps to make sure your order progresses smoothly.
• Our Product Buying Guide helps make sure you get what you really want and helps to avoid the more common ordering errors.

• Do not order a built In product when you want a built under.
• Integrated products - order the right product to suit your kitchen.
• Cooker hoods. Lots of people get these wrong. Island? Canopy? Please ask for help.
• Sinks. Left hand bowl or left hand drainer? Be careful not to order a sink that is too big.
• Not all taps will work with standard water pressure.
• Allow plenty of time for delivery.
• Will our drivers need to climb stairs? Climb over skips? Is parking a problem? Please tell us what to expect on delivery.

You can place your order online or by calling 0845 521 9999. Before doing so please consider the following;

• Have you got more than one contact number? Please give us as much contact information as you can.
• Take care when you give us your email address as we need to send you an order confirmation. Some ISPs may junk our confirmation as they are set to filter out what they believe to be spam. Have a look in your junk mail before calling us.
• Double check every detail of your order and consult with our Product Buying Guide. Call our helpline if you need advice.
• If your card payment fails to go through please call us and we will process it manually.

When considering delivery, please bear in mind the following;

• Avoid complications - read our Delivery Policy.
• Do you want delivery to a different address?
• We deliver to the ground floor with unrestricted access of UK Mainland addresses. Some remote areas may be subject to a delivery surcharge or if access to your property is restricted or is not ground floor.
• Once your order is complete you will be contacted prior to delivery to confirm a delivery date.
• Should the goods that you order be out of stock you will be advised of the delay.
• All goods should be inspected on delivery. If this is not possible they MUST be inspected within 48 hours of delivery.
• You should never order appliances and then put them straight into storage! They must be inspected within 48 hours of delivery.
• To avoid failed delivery charges please let us know if there are any delivery restrictions such as;

• Yellow lines
• Parking permits
• Bus routes
• Narrow lanes
• Low bridges
• Width restricted roads
• Upper floor with no lift

At The Kitchen Appliance Store we are proud of the service we give our customers and our customer care team is happy to help in any way we can.

• We aim to keep our customers satisfied.
• We do not hide behind small print. Read Our Terms and Conditions.
• We keep you fully informed from start to finish.
• We have high standards and many years experience

In order to provide all the information you need here is a full list of our online guides;

• About Us
• Trade Sales
• Privacy Policy
• Delivery Policy
• Customer Charter
• Site Security Policy
• Terms and Conditions
• Product Buying Guide
• General Buying Guide
• Frequently Asked Questions
• Cancellation and Returns Policy

• Call 0845 521 9999
• email customerservice@benkltd.co.uk
• Fax 01992 897805
• Click here to contact us outside office hours
• Write to us at:

Read our frequently asked questions call 0845 521 9999, or Click here to reach us out of hours