0845 521 9999
Frequently Asked Questions - FAQs
Q. "Why should I buy from The Kitchen Appliance Store?"
A. Our company has a strong background in the industry. 15 years experience designing and installing the highest quality fitted kitchens has led us to assemble this wonderful range of products giving exceptional value for money. Our sister companies, Cameo Kitchens and The Sink Store provide The Kitchen Appliance Store with complimentary products and expertise. Some of our staff have been in the industry for over 35 years providing a wealth of knowledge to the company. Our customer service is second to none. just read some of our testimonials, or for more detailed information read about us.
Q. "I am looking for the best value for money products on the market, what can you offer?"
A. The Kitchen Appliance Store range was put together to give you the very best value for money. Compare our prices - you will not be disappointed.
Q. "Will you try to match or beat prices I have found elsewhere?"
A. Yes, using The Kitchen Appliance Store price match service we will try to match, or beat, any genuine price you may find elsewhere. Please note, our price matching service is only offered prior to ordering.
Q. "Where are your showrooms?"
A. In Nazeing on the Essex Herts border just north of junction 25 on the M25. Click here for more information.
Q. "Are all your products sold at the best possible prices?"
A. Yes, some web sites, for example, may offer you a cheaper oven, but if you check the price of the other items you will find that these prices are inflated. At The Kitchen Appliance Store we discount everything so check the cost of your complete order including delivery.
Q. "I am moving house and want my appliances delivered to a different address"
A. This can be arranged, Please call us with the details. Please bear in mind that due to credit card security, additional information may be required before we can process your order .
Q. "Is there a discount for bulk buying?"
A. Yes, if you are a trade or contract customer we can offer you very special prices on all of our products. Some brands offer special products exclusively for contract use. Our own unbranded range is particularly suitable.
Q. "Do you sell B grade goods on your website"
A. No, we only supply new, boxed and fully guaranteed goods on our website.
Q. "Do your prices include VAT"
A. Yes. All prices shown on our site are VAT inclusive.
Q. "How much is your delivery charge?"
A. Our delivery charge is £15 per order. The charge is added automatically. Delivery is free on orders over £300! We also offer additional delivery services such as un-packaging and removal of old appliances.
Q. "Do you have all your products in stock?"
A. Yes, usually items are available from stock.
Q. "Can I collect goods from your warehouse?"
A. Yes, providing stock is available and you have arranged this with us first.
Q. "When can you deliver my order?"
A. As soon as the goods are ready for dispatch we will call you to arrange a suitable delivery date. Most products are available for delivery within 5 working days although some special orders may take longer. For further information on deliveries please read our delivery policy or call us.
Q. "How can I pay for my goods?"
A. We accept Visa, Mastercard, Switch, Delta, personal and company cheques. You can also pay by BACS or CHAPS, please call us for details. Please note, payment is taken at the time of order unless you are a trade customer with an account.
Q. "How secure is your site?"
A. Our fully encrypted secure server ensures absolute safety and security during the payment process.
Q. "Do you supply the Trade?"
A. Yes. We offer our trade clients special prices, packages and contract deals. We will, of course, require confirmation of your trade status.
Q. "Can you install my appliances for me?"
A.We generally do not install. It is our intention to offer you the best possible prices wherever you are in the country. We recommend that you obtain the services of a local qualified installer. In this way you should get the most competitive installation price in addition to the best appliance prices.
Q. "What guarantee do I get?"
A. All Kitchen Appliance Store products carry a full manufacturers parts and labour guarantee. Extended warranties are available on many products please call for details.
Q. "How do I get my appliances repaired under warranty?"
A. Call the service number supplied with your appliance and ensure that you have your purchase invoice to hand. The manufacturer will arrange for a qualified engineer to call at a convenient time. In this case it is important that we must be given the opportunity to rectify or replace any defective or damaged parts.
Q. "Will my new appliances fit into my existing units?"
A. Many products today are made to European standard sizes. Built in double ovens, for example, are usually 900mm high and replacement is a simple matter. This unfortunately is not always the case. Call our helpline with model numbers and overall sizes of the products to be replaced; our trained staff will advise which replacement models will be suitable. We will also advise if any furniture modification would be necessary to house the products of your choice. For online help consult our Product Buying Guide for product specific advice.
Call 0845 521 9999, or Click here to reach us out of hours