0845 521 9999
|
0845 521 9999
|
|
Delivery Policy and Charges
 We make a single charge of £15 per order when goods are delivered to the ground floor with unrestricted access of any mainland UK address. Orders over £300 are delivered FREE! We can also unpack your goods and remove packaging. We can even take away your old appliances - this service costs just £25.  We aim to deliver your goods within 5 working days subject to stock availability. Your delivery time will be confirmed in advance. If we become aware of stock difficulties which will affect delivery timescales, we will let you know. Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available. You will find that by adding items to your shopping basket the overall price becomes lower compared to our competitors as we only make a single delivery charge. Compare our delivered price and you will be amazed how much you can save. Should you want delivery to anywhere other than the ground floor with unrestricted access, please call our customer service department or send us an email on customerservice@benkltd.co.uk to check whether this is possible before you place your order. Depending on the type of appliances ordered and the circumstances, it may be that an extra charge will be levied. We reserve the right to refuse to make a delivery if you have not told us delivery is to other than the ground floor with unrestricted access. We will either leave the appliance with you at ground floor level, or take it away, in which case a failed delivery charge will be levied. Please note we consider delivery access to be restricted if our drivers are faced with the following:
Delivery to an address different to the card billing address Please also note that the delivery address should be the one to which the credit card payment is billed. This is protection against fraud, for the benefit of the customer and The Kitchen Appliance Store. If there is a good reason for delivering to an alternative address, if you are moving house for example, we may be able to deliver to your new address however in some cases our drivers will need to see the credit card used for the transaction to check the signature, in other cases payment will need to be made by "BACS" or "Faster Payment". We will advise you at the time of ordering what we require in your case. Delivery dates Whilst we will make all reasonable efforts to ensure that products ordered are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturers delivery schedules. Failed Deliveries You will be advised of the date for delivery either on order or when your goods are available. If we are unable to make a prearranged delivery because access is not possible, we reserve the right to make a failed delivery charge. We will charge you £48 per delivery. Inspection and return of damaged or defective Goods When your order arrives, it is very important that you inspect the goods for damage immediately and before signing the delivery note. If the goods are damaged, it is important that you refuse delivery, mark the delivery note accordingly and advise us on 0845 521 9999 or by email to customerservice@benkltd.co.uk. A replacement will then be ordered for you. We do recommend that, for your own peace of mind, you inspect the goods on delivery. We cannot accept liability for damaged goods or errors which would have been discoverable on inspection if you have had the appliances fitted or you have had them for longer than 7 days. You may also cancel your order and return products by giving due notice* after the seventh working day** where they are found to be defective or damaged and such defect or damage could not have been detected upon inspection. In this case it is important that we must be given the opportunity to rectify or replace (at our expense) any defective or damaged parts. In the case where products have been returned because they are defective or damaged, we shall meet the normal costs of returning the products. * due notice: by hand or by post to the companys address, by fax or by email at customerservice@benkltd.co.uk ** working day: i.e not including a Saturday, Sunday or Public Holiday. You may also wish to read our Cancellation and Returns Policy
|
 |
 |
